Terms of Service

Welcome to Topsess. These Terms of Service apply when you use our website or purchase Women’s Casual Tops from our store. By using our website or placing an order, you agree to these terms.

Store Information

  • Business Name: Topsess

  • Email: support@topsess.shop

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)

  • Address: 55 Viador, Chester-le-Street DH3 3TW, United Kingdom

Products

  • Topsess offers Women’s Casual Tops through our online store.

  • We aim to provide accurate product information, including product descriptions and available details.

  • Product images may appear slightly different depending on your device screen settings.

Pricing and Currency

  • All prices displayed on our website are in British Pounds Sterling (GBP £).

  • We may update product prices when necessary.

  • The price shown at checkout before payment is the amount applicable to your order.

Payments

  • We currently accept PayPal as our available payment method.

  • Payment must be successfully completed before an order can be processed.

Orders

  • By placing an order, you agree to provide accurate and complete information, including your delivery address and contact details.

  • Orders are subject to acceptance and availability.

  • We may contact you if additional information is required to process your order.

Shipping

  • We currently ship only within the United Kingdom.

  • We offer free shipping on eligible orders within the United Kingdom, with no additional standard shipping charges applied by us.

  • Our estimated delivery time is 4 to 6 business days, including processing and transit time.

  • Please refer to our Shipping Policy for complete shipping information.

Order Cancellation

  • If you wish to cancel or change an order, please contact us within 1 day (24 hours) of placing the order.

  • We will review your request and confirm whether cancellation or changes are still possible.

  • Once an order has entered processing or has been dispatched, cancellation or changes may no longer be possible.

Returns and Refunds

  • We accept eligible return requests within 25 days of delivery, subject to the conditions in our Return & Refund Policy.

  • Direct exchanges are not accepted.

  • Customers are normally responsible for return shipping costs.

  • If we confirm that you received an incorrect, damaged, or defective item due to our mistake, we may cover the applicable return label cost.

  • Approved refunds are processed within 7 business days after the returned item is received and reviewed.

Customer Responsibilities

  • Customers are responsible for providing accurate order and delivery information.

  • Customers must use our website and services only for lawful purposes.

  • Any issues with an order should be reported to us with relevant details and, where applicable, clear photos or proof.

Changes to Orders or Policies

  • Once an order has entered processing or has been dispatched, changes may no longer be possible.

  • Topsess may update these Terms of Service when necessary. Any updates will be posted on this page.

Contact Us

If you have questions about these Terms of Service, please contact us by email:

Email: support@topsess.shop
 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
 Address: 55 Viador, Chester-le-Street DH3 3TW, United Kingdom