Frequently Asked Questions

What does Topsess sell?

Topsess offers a selection of Women’s Casual Tops in different styles.

Where do you ship?

We currently ship only within the United Kingdom. We do not offer international shipping at this time.

How much does shipping cost?

We offer free standard shipping within the United Kingdom. We do not apply additional standard shipping charges.

What is your order cut-off time?

Our order cut-off time is 3:00 PM (GMT+1). Orders placed after 3:00 PM may be considered received on the next business day.

How long does order processing take?

Orders are processed within 1 to 2 business days. Processing includes preparing and handling your order before dispatch.

How long does delivery take?

Our estimated total delivery time is 4 to 6 business days. This includes:

• Processing Time: 1 to 2 business days

• Transit Time: 3 to 4 business days

Can my order be delayed?

Yes, occasional delays may occur due to carrier delays, weather conditions, public holidays, or other circumstances outside our control. If your order is delayed, please allow additional time for delivery.

Can I cancel or change my order?

You must contact us within 1 day (24 hours) of placing your order if you want to request a cancellation or change.

Once an order has entered processing or has been dispatched, cancellation or changes may no longer be possible.

What is your return window?

We accept eligible return requests within 25 days of receiving your order.

Can I return a non-defective item?

Yes, returns may be accepted for both defective and non-defective products, subject to the conditions in our Return & Refund Policy.

What if I receive a damaged, defective, or incorrect item?

Please contact us by email and provide clear photos or relevant proof showing the issue. We will review the information before providing the appropriate solution or return instructions.

Who pays for return shipping?

For standard returns, the customer is responsible for the return shipping cost.

If we confirm that you received an incorrect, damaged, or defective item due to our mistake, Topsess will cover the applicable return label cost.

Do you accept direct exchanges?

No, we do not accept direct exchanges. If you want a different item, you may return an eligible item according to our Return & Refund Policy and place a new order separately.

What condition should my returned item be in?

Returned items are inspected after they are received. If an item was delivered in good condition but is returned damaged, altered, used beyond reasonable inspection, or in a different condition, the return or refund may not be approved.

Is there a restocking fee?

No. We do not charge a restocking fee.

Restocking Cost: £0

How long does a refund take?

Once we receive and inspect an eligible returned item and approve the refund, we process the refund within 7 business days.

Why is my refund delayed?

After a refund is processed, the time required for the funds to appear in your account may depend on PayPal or your payment provider. If you have not received your refund after the processing timeframe, please check your payment account and contact us if you need assistance.

What payment method do you accept?

We currently accept PayPal.

What currency are your prices in?

All product prices on Topsess are displayed in British Pounds Sterling (GBP £).

How can I contact Topsess?

You can contact us by email:

Email: support@topsess.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Address: 55 Viador, Chester-le-Street DH3 3TW, United Kingdom