Return & Refund Policy

At Topsess, we want our return and refund process to be clear and transparent. This policy applies to Women’s Casual Tops purchased from our store.

Return Window

  • We accept return requests within 25 days of the date you receive your order.

  • Returns may be accepted for both defective and non-defective products, subject to the conditions below.

Return Conditions

  • Returned items must be sent back in an acceptable condition.

  • We will inspect the returned product after it is received.

  • If a product was delivered in good condition but is returned damaged, altered, used beyond reasonable inspection, or in a condition different from when it was delivered, the return or refund request may not be approved.

  • Each return request is reviewed based on the condition of the product and the reason for the return.

Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect Women’s Casual Top, please contact us as soon as possible.

  • When contacting us, please provide clear photos or other relevant proof showing the issue.

  • This helps us review the problem and determine the appropriate solution.

  • Please do not return the item before contacting us and receiving instructions.

Return Shipping Responsibility

  • For standard returns, the customer is responsible for the cost of the return label and return shipping.

  • If the return is required because we sent the wrong item, or the item arrived damaged or defective due to our mistake, Topsess will cover the applicable return label cost after reviewing and confirming the issue.

  • Proof, including clear photos, may be required before a prepaid return label is provided.

Direct Exchanges

  • We do not offer direct exchanges.

  • If you wish to receive a different item, you may return the eligible product according to this policy and place a new order separately.

Return Inspection

  • All returned products may be inspected after they are received.

  • We compare the returned item's condition with the reason provided in the return request.

  • If the product is returned in a condition that does not match the reported issue, or if it was damaged after delivery, the return or refund may not be approved.

Restocking Fee

  • We do not charge a restocking fee.

  • Restocking Cost: £0

Refunds

  • Once we receive and inspect your returned item, we will review your refund eligibility.

  • If your return is approved, the refund will be processed within 7 business days.

  • Refunds will be issued to the original payment method used for the purchase, where applicable.

Late or Delayed Refunds

  • After we process a refund, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

  • If you have not received your refund after the stated processing period, please first check your payment account.

  • You may then contact us by email for assistance.

Return Requests After 25 Days

  • Return requests submitted after the 25-day return window may not be accepted.

Contact Us

For return or refund questions, please contact us by email:

Email: support@topsess.shop
 Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
 Address: 55 Viador, Chester-le-Street DH3 3TW, United Kingdom